Customer Bill of Rights

We pledge to our customers:

1. Our #1 objective is to satisfy our customers by developing and delivering quality in everything we do. As a market-leading technology company, this means we must deliver on-time products and services that exceed customer expectations. To surpass these expectations, we will continue to implement quality systems and processes that improve how we address our customers’ changing needs.
2. We promise to sustain the highest quality of customer satisfaction through personal accountability, professional commitment, and employee empowerment at all levels of our organization. We will treat all customers with courteous and prompt service, integrity, and respect.
3. We will maintain a direct, forward, and frank policy in every facet of our business practices to maintain the trust of our customers. We believe it is your right as a customer to fully understand the subscription terms as well as the capabilities and functionality of our notification service and related services before, during, and after the purchase. 
4. We will continually improve our notification services by delivering advancements to the market that empower our customers to do their jobs more effectively. We pledge to foster innovation in our service through an unyielding commitment to notification research and development efforts.
5. We understand that our customers rely on 3n’s notification service and its continual advancement to ensure their business safety and success. As a 3n customer, it is your right to submit an inquiry to our Customer Support team with the expectation of receiving a timely resolution. We will assume 100% ownership of your issue and take all necessary actions, including following escalation procedures, in an effort to resolve your inquiry as quickly as possible.

If you believe at any time that 3n has not met these commitments, please notify us via e-mail at CEO@3nonline.com.