Data Management

Contact Data Management Strategies

Everbridge puts you in control of your preferred data management strategy by providing multiple methods for getting contact data into the Everbridge system. All options can be used in parallel and can be leveraged interchangeably to support multiple data sources.

Level 1: Contact 1-2-3

Use one-at-a-time entry for small, periodic changes. Single entry consists of logging into the Everbridge console and manually adding, deleting, and editing individual records and groups.

Level 2: Contact Upload

Make numerous contact record changes quickly by uploading a simple spreadsheet into the Everbridge system. Uploads leverage Comma Separated Value (CSV) files because they are a universal standard usable with nearly every computer operating system, database, and spreadsheet application, allowing for easy data portability without requiring the use of specialized tools. Most HR systems are capable of extracting data in the proper format with little effort required.

Level 3: Contact Migration Wizard

Automate data uploads and synchronization with existing data sources. Using Everbridge Contact Migration Wizard, you can add, modify, and delete contact data on an hourly, daily, weekly, bi-weekly, or monthly basis without human intervention. Schedule data uploads to occur automatically on a recurring basis or manually launch updates on the fly.

Level 4: Contact Opt-In Portal

Everbridge Contact Opt-In Portal gives people the ability to self-subscribe to alerts from within your secure portal. This solution is particularly valuable for organizations that do not maintain or have access to a database of contact information for all audiences and struggle with sign-ups. Everbridge provides a portal your IT team can configure as needed to work with internal systems. When additional configuration support is required, Everbridge’s Professional Services team is available to help you implement the solution.

Level 5: Contact Integration

Everbridge Contact Integration enables you to synchronize contact information stored in internal systems of record with the Everbridge system so you always have the most current, accurate contact information when you need to get a message out. Leveraging Everbridge’s industry-standard Web Services API, your IT team performs the integration with guidance from Everbridge’s Professional Services team.

Level 6: Contact Real-Time

Through tight integration with your internal employee directory, ERP platform, or HR system, Everbridge Contact Real-Time (RT) continuously synchronizes your contact information with the Everbridge system without user intervention so you always have the most current, accurate contact information when you need to get a message out. Everbridge’s Professional Services team works with you to design and implement the solution according to your existing applications and IT processes, including providing middleware built to work with all relational databases and Active Directory/LDAP with additional data connectors possible.