BC/DR Plan
Business Continuity Plan Disclosure Statement
Everbridge has developed a comprehensive business continuity plan detailing how we will respond to events that significantly disrupt our business. Since the timing of disasters and disruptions is unpredictable, we will be flexible in responding to actual events as they occur. With that in mind, we are providing you with this information on our business continuity plan.
Contacting Everbridge
If after a significant business disruption you cannot contact us at 1-888-366-4911, you should contact us on our 24/7 support line by dialing 1-866-436-4911 (toll-free in the U.S. and Canada) or +1-818-230-9798.
Everbridge's Response Plan
Everbridge's business continuity plan addresses:
- Data backup and recovery
- All mission-critical systems
- Operational assessments
- Alternate communications with customers and employees
- Alternate physical location of employees
- Critical supplier, contractor, and financial parties
- Assuring our customers uninterrupted access to Everbridge system during a significant business interruption
While every emergency situation poses unique problems based on external factors, such as time of day and the severity of the disruption, Everbridge's objective is to restore our operations as quickly as possible. We will respond by safeguarding our employees and property, making a financial and operational assessment, protecting the firm’s books and records, and enabling our customers to transact business. In short, our business continuity plan is designed to permit our firm to resume operations as quickly as possible given the scope and severity of the business disruption.
Everbridge employs multiple data centers for all its test and production systems in an active-active configuration. Data is continuously replicated between the various sites, and each site can provide the full range of Everbridge services. If service is disrupted at any site, all traffic is dynamically rerouted to another site so that Everbridge's systems remain constantly available. Every system in the infrastructure is individually fault-tolerant with redundant power, network, and disc wherever possible.
Varying Disruptions
Significant business disruptions can vary in scope, affecting only our firm, a single building housing our firm, the business district where our firm is located, the city where we are located, or the whole region. Within each of these areas, the severity of the disruption can also vary from minimal to severe. Our response to internal business disruptions such as a fire or power outage in one of our buildings includes the forwarding of incoming telephone calls to another Everbridge location and/or the relocation of essential staff to another location. Everbridge office locations and telephone numbers are listed on Everbridge website. Our response to an external business disruption such as a terrorist attack or citywide flood relies on other organizations and systems, especially those of our telecommunications providers. Our business continuity plan is reviewed at least annually and modified as needed.
In the event it becomes necessary for Everbridge to execute its business continuity plan, we will post a message on Everbridge website, http://www.everbridge.com.
For More Information
If you have questions about our business continuity planning, you can contact Everbridge at 1-888-366-4911.
