How 3n Compares
On the surface, many mass notification solutions closely resemble each other. Peel back the outermost layers and you will find that they are quite different. A side-by-side comparison of 3n versus competing mass notification solutions demonstrates clear differences—and 3n’s leadership position—in speed, performance, reliability, and effectiveness.
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3n |
Other Providers |
Reliability |
- 3n’s unique fourth-generation ACT-SaaSSM service, the only active-active SaaS-based system available, for the fastest, most reliable performance
- No failover delays if a data center is impacted by disaster
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- Third-generation simple SaaS or older technologies, including clunky on-site systems and older software retrofitted for use over the internet (ASP)
- Failover delays when a data center goes down
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Message Delivery |
- Sequential message delivery driven by message recipients’ preferences for fastest contact and higher confirmation rates
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- Indiscriminate message blasting to all devices at once without prioritization
- Throttling to slow message delivery when it overloads communication infrastructures
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Contact Capabilities |
- Widest range of contact capabilities, including instant messaging, true SMS text messaging, mobile phones, landlines and satellite phones, email, PDAs, BlackBerry®, fax, and more
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- Standard contact devices, such as phone, email, fax, and PDAs
- Email-based text messaging (SMTP) subject to delays by phone carriers during periods of high-volume SMS traffic
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Ease of Use |
- Easiest-to-use interface. In usability tests, even non-technical users can send a message in just over a minute
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- Complex interfaces and workflow processes that require trained, technically savvy users to launch notifications
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Flexibility |
- Extremely flexible. The 3n system adapts to the way you work.
- Advanced capabilities include organizational hierarchies to give separate departments, districts, and locations autonomy in the system without requiring the parent organization to relinquish visibility or access to shared resources; custom configurations, including searchable user-defined fields; and custom-branding options to facilitate rapid adoption, maximize communication effectiveness, and enhance the user experience
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- Less flexibility, requiring customers to adapt processes to match the notification system’s constraints
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Implementation and Support |
- Fastest implementation
- Best-of-class customer service
- Best practices
- 24/7/365 live operator assistance for sending notification
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- Varying implementation cycles, sometimes lasting many months
- Limited live support, if available
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