Power Utilities

Critical Operations

• SCADA and EMS notifications. In the event of software/hardware failure or telemetry loss, send personnel to locations to monitor system, verify readings, manually control devices, and provide updates.
• Control center management. When the pressure is on in the control center environment, provide an easy-to-use interface with simple, drop-down menus and built-in response paths, facilitating speed of response and greatly reducing the risk of human error.
• Geographic identification and dispatch of personnel. When events impact geographic areas from broad regions to individual street segments, use map-based messaging to target recipients. Personnel within the area are immediately notified and their responses logged. Everbridge’s real-time dashboard allows the emergency operations center to manage resources accordingly.
• Generation incidents. Manage plant operations under emergency conditions, including equipment failures, loss of auxiliary equipment, system voltage problems, or switching in the plant substation.
• Transmission and distribution communications. Rapidly notify crews of voltage, heavy-load, or switching-related emergencies, lightning damage, pole accidents, and severe weather.
• Substation operations. Send system protection crew to adjust relay settings, dispatch maintenance crew to repair breaker or switch, and notify security of a substation physical security breach.

Service Restoration and Storm Recovery

• Storm mutual assistance. Send outside crews to staging or work areas, manage incoming crews, and coordinate rebuilding efforts.
• Fleet management. Dispatch vehicles to work areas, operations buildings, and substations, and clear snow and hazards from streets.

Demand Management

• Conservation alerts. Proactively remind customers to conserve during periods of peak demand, a far more cost-effective method than door hangers or direct advertising.
• Load curtailment. Notify load curtailment customers to cut back on energy usage during sudden increases in demand with instantaneous response tracking.

Internal Communications

• Employee communications. Notify personnel of relocation to alternate facilities, implement disaster communication plans, and rapidly poll a broad employee base for availability in times of crisis.
• Employee accountability. In a natural disaster, facilities incident, or pandemic outbreak, rapidly reach your workforce and view polling results in minutes, not hours or days.
• Overtime and shift staffing. Satisfy Workers’ Union requirements while rapidly staffing overtime and other shifts without wasting valuable resources on phone trees.
• Corporate communications. In a major event or problem impacting the public, instantly notify the corporate communications team, community relations representatives, and call center management to stay in front of the news media and control misinformation and rumors.

Legal and Regulatory Compliance

• Reportable incident reduction. Rapidly deploy personnel, dramatically impacting response times and driving down the number of reportable incidents.
• Compliance with regulatory guidelines. Use Everbridge to achieve a rapid response with an auditable record of communications, satisfying security plan and other regulatory requirements.
• Drills and mock surveys. Conduct unscheduled drills and exercises with control centers, work crews, and others to improve incident response times. Document team acknowledgement rates and meet regulatory testing requirements.
• Regulatory agency visits. Initiate emergency conference calls with executives and alert and assemble employees when regulatory agencies are on-site to test compliance with communication and other requirements.
• Reporting. Show evidence of regulatory compliance via automated communications with real-time confirmation data and full audit-trail reporting that includes a history of communications, delivery attempts, and acknowledgements from recipients.

Customer Service

• Maintenance notifications. Improve customer satisfaction by informing customers of both planned and unplanned maintenance, allowing them to plan accordingly.
• Outage alerts. Reduce the number of complaints filed by keeping customers in the loop regarding brownouts or blackouts.
• Safety reminders. Reach customers directly with safety-related messaging, such as pre-storm warnings and post-storm notifications.

Everbridge Screenshots

Easy message creation
Whether you need to notify people in one department or across the company, Everbridge enables you to communicate in minutes with a simple, three-step process. In usability studies, untrained users are able to send a message in just over a minute.

Automated communications
When various control center personnel are your first-line responders, leverage guided communications driven by built-in logic based on your incident response plan. Your operators will simply select an incident type, severity, and location from dropdown menus, and the appropriate information is automatically sent to a pre-defined list of recipients.

Geographically targeted communications
Everbridge’s easy-to-use, interactive map interface lets you pick precisely the area you want to notify. Send messages to people located in a specific geographical region defined by zip code, street address, radius from a specific point, or latitude/longitude. Specify a neighborhood or other location with Everbridge’s user-friendly drawing tools. Upload shape files from other applications for on-the-fly notifications to targeted geographic areas. Save frequently used shapes or incident-related areas for future or repeat use.

Pre-written messages and scenarios
Build scenarios in advance, creating messages for anticipated situations or incidents, such as load curtailment communications or severe weather alerts, enabling simple, one-click sending. Set up one or multiple concurrent broadcast scenarios with pre-defined contact lists and messages for rapid response and recovery.

Effortless data management
An emergency notification platform is only effective if it contains accurate, up-to-date employee information. Everbridge provides six methods of maintaining your data from administrator updates to full automation and integration with internal systems depending on your needs.

Real-time tracking and reporting
Gain full visibility into system usage and broadcasts results. Everbridge assembles real-time broadcast data, displaying compiled results in a clear, easy-to-read dashboard for quick and informed decision making. Robust ad-hoc reports enable you to perform post-incident analysis and review. Detailed broadcast reports provide an audit trail of incident communications for compliance and internal reporting.