Everbridge SmartGIS™: Interactive Message-Targeting By Location
Everbridge SmartGIS™ is an interactive, map-based communication platform that enables you to contact thousands of people with life-saving information quickly and efficiently via all forms of communication, including home phones, mobile phones, email, text messaging, instant messaging, pagers, fax, BlackBerry, and more. Everbridge SmartGIS is built on a Web 2.0 platform that provides an engaging, interactive user experience and ensures unparalleled simplicity and ease of use in an emergency.
How Everbridge SmartGIS Helps You
- Rapid and reliable location-based communication. Communicate rapidly and reliably to people based on their location. As an incident progresses and shifts location, Everbridge SmartGIS gives you the ability to identify and contact those in its path.
- Visual intelligence for better decision-making. View locations relevant to the organization on the Everbridge SmartGIS map interface, such as fire districts and police stations for cities, store locations for retail chains, and more. Target communications accordingly.
- More accurate contact information to reach more people. In addition to your own database, you may collect contact data and allow user profile self-maintenance through the Everbridge SmartRegistration™ portal, giving you more accurate contact information and additional contact paths.
- Improved situational awareness and resource deployment. Interactive, real-time polling enables you to survey constituents to determine safety status, coordinate and manage volunteer resources based on special skills and location, manage requests for help, and more.
- Faster incident response and better ongoing communications. Quickly and effectively issue emergency alerts, provide guidance, and issue status updates throughout the duration of an incident.
- Communications compliance and reporting. Satisfy regulatory compliance requirements through automated notifications, real-time confirmations, and extensive audit trail reporting.
Everbridge SmartGIS™: How It Works
As Easy as 1-2-3!
Everbridge firmly believes that you shouldn't have to be an IT expert to use your notification system. The Everbridge incident notification system is designed with our end-users in mind for ease of use, which is critical for system users during emergencies and other high-stress situations.
Everbridge SmartGIS™: Map-Based Notification Feature Highlights
For a comprehensive look at Everbridge SmartGIS and how it can benefit your organization, please contact us for a demo.
Sending Messages
- Map-based message targeting. Send messages to people in a specific geographical region defined by zip code, street address, radius from a specific point, or latitude/longitude. Specify a neighborhood or other location with Everbridge’s user-friendly drawing tools.
- Dynamic map-layer toggling and targeted alerts. View important information on a map, such as the locations of special needs populations, subscribers to specific alert types, fire districts, police stations, and more.
More features...
- Shape support and library. Upload shape files from other applications for on-the-fly notifications to targeted geographic areas. Save frequently used shapes to a library for future use.
- Message initiation from anywhere. Initiate broadcasts from virtually anywhere, anytime by phone or internet.
- Unlimited contact devices. Broadcast messages using all communication paths, such as phone, email, text messaging, instant messaging, fax, BlackBerry, pagers, and more.
- Intelligent message delivery. Everbridge SmartGIS delivers messages in your contacts’ order of preference and stops once a recipient confirms receipt.
- Surveying and data collection. Send notifications with a multiple-choice question with up to nine different responses and collect data, such as alternate phone numbers or “I’m ok” citizen wellness information.
Reporting
- Real-time tracking. Everbridge SmartGIS assembles broadcast data in real-time to display compiled results in a clear, easy-to-read dashboard.
- Advanced reporting. Robust ad-hoc reporting enables you to perform post-incident analysis and review.
Managing Contact Data
- Unlimited administrators. Assign as many or as few administrators as you require with no additional charges or implementation delays.
- Self-registration capabilities. Enable people to opt in or out of receiving notifications from you or to provide additional contact details with a custom self-registration portal.
More features...
- Contact data self-maintenance. Allow people to update their own contact information at any time in Everbridge SmartGIS through user profiles.
- Recipient-specified contact preferences. Give people the ability to prioritize the order in which their communication devices will be attempted to ensure the greatest likelihood of reaching them.
The Citizen Experience (for Government)
- Citizen self-registration/opt-in. Residents and businesses can provide additional contact information through a customized opt-in page accessible from your website.
- Emergency and community alert types. Enable citizens to specify which non-emergency community alerts they would like to receive in addition to emergency alerts.
More features...
- Multiple locations. Citizens can specify up to five locations they’d like to receive alerts about, such as home, work, and their children’s schools.
- Special needs and more. Collect optional information, such as special needs, volunteer interest, and special skills. Target communications accordingly.
- Custom greetings. Include customized greetings for all voice notifications.
- Customizable caller ID and email sender. Set a recognizable phone number and email address to display in caller ID or email message sender fields.
Developing Your Notification Program
- Program strategy: Everbridge Notification Solution. Everbridge provides a holistic solution to your emergency communication challenges. Leveraging Everbridge as your communication platform, we structure your emergency notification initiative, establish policies and procedures, review crisis communication methodologies and notification best practices, and train your team.
- Implementation and best practices. Everbridge has developed proven processes and best practices based on tens of thousands of hours of expertise helping organizations implement incident notification systems.
More...
- Program rollout. Everbridge offers customizable content and marketing materials and access to our public relations firm to aid clients in creating awareness programs.
- 24/7/365 support. Everbridge provides clients with 24/7/365 client care and live operator service for help sending broadcasts in any situation, day or night.
- Self-service portal. Clients use Everbridge’s self-service portal to access our knowledgebase and add, update, and review service cases and enhancement requests online, anytime.
- Dedicated account management. Account managers work exclusively with organizations in a specific industry so they understand your needs and challenges and act as informed guides to help you make the most effective use of Everbridge SmartGIS.
Everbridge SmartGIS™ Screenshots
Geographically targeted communications
Everbridge’s easy-to-use, interactive map interface lets you pick precisely the area you want to notify. Send messages to people located in a specific geographical region defined by zip code, street address, radius from a specific point, or latitude/longitude. Specify a neighborhood or other location with Everbridge’s user-friendly drawing tools. Upload shape files from other applications for on-the-fly notifications to targeted geographic areas. Save frequently used shapes or incident-related areas for future or repeat use.
Visual intelligence
View locations important to your organization on the Everbridge SmartGIS™ map interface, such as the location of special needs populations, subscribers to specific alert types, fire districts, police stations, evacuation areas, and more. You may turn one or more layers on at once.
Interactive polling
Everbridge SmartGIS includes polling capabilities for surveying and data collection—perfect for activities such as response team reporting times, wellness checks, and employee accountability. Send notifications that include a multiple-choice question with up to nine different responses and collect data, such as alternate phone numbers.
Real-time tracking and reporting
Send thousands of voice and text messages in a matter of minutes. Everbridge SmartGIS assembles broadcast data in real-time to display compiled results in a clear, easy-to-read dashboard for quick and informed decision-making. Robust adhoc reporting enables you to perform post-incident analysis and review.
Everbridge SmartRegistration™
Imagine how much easier it would be to keep people safe if they told you how to contact them – at home, at work, in the car, and more – and what type of information they want to receive from you. The customizable Everbridge SmartRegistration portal enables people to provide the information you need, including how to reach them, which alerts they are interested in receiving, whether they have special needs, and more. You get more accurate contact information with none of the data management hassles and better information for sending meaningful, targeted messages.
Everbridge SmartGIS™ in Action
City of Galveston kept residents safe during Hurricane Ike using Everbridge SmartGIS
The City of Galveston relied on Everbridge SmartGIS to keep residents safe and informed before, during, and after Hurricane Ike. Find out how Everbridge helped Galveston deliver essential public safety information, including hurricane warnings, evacuation orders, and re-entry instructions, to its residents and businesses throughout the hurricane.
Download the full case study
Douglas County found a missing woman with Everbridge SmartGIS
When an at-risk woman went missing for more than 24 hours during Colorado’s bitter winter, the clock was ticking to find her. Unable to locate her, Douglas County Search and Rescue used Everbridge SmartGIS to contact residents located in their search area based on the woman’s last known whereabouts and likely path. A resident who received a message from the Everbridge system called to report seeing the woman leading authorities to find the missing woman within an hour of sending the message.
Download the full case study
City of Inglewood notifies residents of water main ruptures and more
The City of Inglewood has used Everbridge SmartGIS for critical communications through numerous incidents, including the Police Department Operation Golden Phoenix and Golden Guardian emergency response training drills, a waste management strike, power outages, major and localized water shut-offs, and a multi-agency bio-decontamination drill. When the city was affected by damage to a 12-foot section of water main, its deputy city administrator and chief information officer alerted residents on a rolling basis of the impact of the planned repair on water pressure and targeted communications to those residents located within a few hundred feet of a localized water main rupture.
Download the full case study
Industry Overview
New advances in mobile technology, GIS solutions, real-time and reporting/analytics are redefining the world of incident management. In addition to natural disasters, criminal activity and operational outages, incident management systems are also being increasingly utilized for staffing and non-emergency community alerts.
The Solution
Everbridge Mobile Aware™ empowers incident responders with instant access to extend their reach with map-based mobile notification capabilities from a variety of smart devices. Enable your field responders to directly reach specific geographical impact zones as an incident escalates, notify individuals or groups with updated details, and access real-time reporting—all from Everbridge MobileAware™.
Inside the application
- Initiate notifications to select individuals, groups or based on geographical location from any mobile device.
- Provide familiar geo-spatial maps and zip-code search for selecting impact zones.
- Display visual location of broadcast launch and real-time reporting for impact zone reached.
- Track progress with GIS specific real-time reporting and review historical broadcasts.
